Hi,
I rented an appartment in Charleroi from a small estate agency, ImmoTruc.

I paid all the 18 months as per contract, but when my agency received the final payement they told me that they could organize the état the lieux de sortie before so that I could had got rid of the appartment and get my deposit (I had already quitted my job and I was too scared of living in Charleroi, so I was spending most of the time at home in Italy).

They sent an expert who declared that everything was ok and I gave the keys back, but after almost two months they wrote me that they will give me only 491€ out of the 780€ for no reason.

Consider that once I was packing my stuff and they simply got inside saying "oh, I thought you were abroad", so I don't even know if they were actually getting inside my property with no permission.

I also paid the heating for the months I had already left and they didn't even offer to give me those money back. At the beginning of the rent they put in the état the lieux d'entrée that everything was in a good condition, but there was no toilet lid and when I questioned them about it they told me that "they were changing it very soon".

I waited two months to get a "new" toilet lid. I have the feeling that they are taking advantage of me living abroad and I think I should suit them, how should I proceed? I mean, I paid all the months, I left the property in good conditions, I paid the person they chose who told that everything was ok, I don't see any reason to not get my full deposit back.

(Edit by grmff for space and anonymasitioniture of the company name.)